Last year, Safaricom unveiled ‘For You’ – a promise to its customers that it would be simple, transparent and honest. This was during the telco’s 19th birthday it also introduced non expiry data, and made other commitments like 50% bonus for voice and SMS, speedy service in Safaricom shops, and a reduction in the USSD codes that were in use then.
Today Safaricom has unveiled new PostPay plans that will bundle voice, data and SMS, also with no expiry. These plans will be available on a 30 day basis and any unused balances will rollover to the next month. PostPay also comes with the convenience of being able to join right from their phones without having to visit Safaricom shops to fill forms.
Customers joining the no-expiry PostPay, which is available on the Safaricom App, webpage or USSD, will have the option of choosing from plans that are within their predefined credit limits or topping up to qualify for higher limits.
The new service will come in five price tiers,
- For Ksh.1,000/- customers will get 5GB data, 400 minutes talk time and unlimited SMS capped at 1000.
- For Ksh.2,000/-, 15GB data, 1000 minutes talk time and unlimited SMS capped at 2000.
- For Ksh.3,000/-, 25GB data, 1500 minutes talk time and unlimited SMS capped at 3000.
- For Ksh.5,000/- unlimited data with speeds reducing to 1mbps after 50GM, 2500 minutes talk time and unlimited SMS capped at 5000.
- For Ksh.10,000/-, unlimited data with speeds reducing to 1mbps after 100GB and unlimited texts capped at 10000
- Available to all PostPay customers and Prepay customers looking to join PostPay, the revamped plans will be offered at five price points ranging from a KES 1,000 plan with 5GB data, 400 minutes and unlimited SMS, to a KES 10,000 plan that offers unlimited data, voice and SMS. Customers on the new plans will be able to use their voice allocation to make local calls across all networks and international calls to India, the United States, China and Canada.
Safaricom promises PostPay customers big surprises in the near future, like additional destinations for international calling and also a device financing model where customers can get a device as part of their PostPay plan.