Bonga Points, the loyalty scheme launched by Safaricom in 2007 to allow its customers accumulate and redeem points based on usage, is becoming quite the currency. Safaricom customers have been able to pay for their shopping, hospital bills, NHIF, and charity projects of choice with accumulated Bonga Points. Most recently, following a partnership between JamboJet and Safaricom, customers can now use them to pay for their air tickets. Under this partnership, travelers will be able to redeem points to pay for travel to any of its six local destination – Nairobi, Mombasa, Diani, Malindi, Kisumu and Eldoret.
To pay for the flight ticket using Bonga Points, dial *126# select ‘Lipa Na Bonga Points’, then select ‘Pay Bill’. One will then be prompted to enter the Jambojet Pay Bill number, 737700, and account number, which is the Reference Number issued during booking. The customer will then be required to input the amount they want to pay via Bonga Points, and get a response showing the number of points needed to pay the for the air ticket. If it isn’t the full ticket amount, the customer will receive a message advising them of the balance due.
“We are aware of the financial impact COVID-19 has had on many families. There are those who may want to travel but are cash –strapped. We want to provide options to the customers and tell them that they can still travel by redeeming Bonga Points,” Titus Oboogi, Head of Sales & Marketing, Jambojet.
Last month, Jambojet introduced a Progressive Web App (PWA) to allow customers book tickets, check in and access their boarding pass on their smartphones. PWA, which is available on both Android and iOS, offers convenience to customers while streamlining processes, to save time and help reduce physical touch points. Unlike the standard mobile apps or the web, PWAs consume less data and are reliable even in uncertain network conditions.