Digital banking platform Kwara today announced the launch of a Customer Success Traineeship Program, as part of its broader agenda to build capacity for rising young Kenyan professionals, to offer mentorship and to develop knowledge in Customer Success Operations. The 6-month program will onboard and train up to 10 graduates over the next year. If successful, trainees will have the opportunity to apply for a full-time role in Kwara’s Customer Success Department at the end of the program, launching their careers in fintech.
The program targets university graduates in Kenya who are motivated, talented and eager to begin building a career in the ever-evolving fintech space. Applicants will be chosen through a competitive application process. Through this program, Kwara aims to provide successful applicants with a platform for career growth, through intensive training in delivering world-class customer support.
The program will consist of immersive training, client shadowing and regular assessments led by Kwara’s Customer Account Managers as well as Management.
Kwara is dedicated to developing successful leaders, and their learnings from the training program will leave all participants with a customer-oriented approach that will serve as the foundation for potential future employment in Customer Success, as well as for a long-term career in technology or business.