As part of its strategy to become a distinguished brand known for customer experience and to scale retail banking through expanded distribution, NCBA is proud to announce the launch of its Kawangware branch. The move is aligned with the bank’s broader vision of being the primary partner for SME and retail customers across the country.
The opening of the Kawangware branch has already begun to make a noticeable impact on the local economy. By establishing a strong financial presence in the area, NCBA has contributed to building confidence among residents and businesses alike. Supermarkets, security companies, hospitality establishments, traders, and other businesses have followed suit, drawn by the assurance that a trusted financial institution now operates in the neighbourhood. It’s a clear signal that Kawangware is ready for growth and ripe with opportunity.
A key driver of the branch’s early success has been digital adoption. Most customers are transacting digitally through NCBA’s platforms, ensuring seamless financial experiences in their everyday lives. The proximity to banking services has also accelerated business formalization in the area, with many new accounts and till numbers being opened. This shows that when financial services are brought closer to the people, transformation naturally follows.
The branch is already supporting a wide range of sectors in the Kawangware area. These include retail and trade, transport, food and hospitality, informal businesses, real estate, education, and religious institutions. The reception from the community has been overwhelmingly positive. Residents appreciate the convenience and professionalism that NCBA brings to the table, and traders, particularly women-led businesses have embraced the ease of banking close to home. Real estate developers and supermarkets in the area have also welcomed the move, viewing NCBA’s arrival as a signal of upward economic mobility.
In terms of performance, the branch is off to a solid start. To date, it has opened 1,065 accounts and 382 tills, and now boasts a balance sheet of Ksh 212 million. On average, the branch serves about 130 customers daily. The value of loans disbursed so far stands at Ksh 52.4 million, while liabilities are at Ksh 87 million. These funds are primarily supporting sectors such as transport, consumer lending, and local trade.
Customers are particularly interested in digital banking solutions, personal loans, mobile lending options, SME financing, as well as group and chama banking products. There is also high demand for merchant services, till numbers, and rent collection support — all of which are essential for the bustling micro and small business economy in Kawangware.
The branch is staffed by a dedicated team of 11 employees who are committed to delivering tailored financial solutions to meet the community’s diverse needs. Looking ahead, there remains untapped potential in areas such as group lending and offering financial solutions based on income from semi-permanent residential properties.
With this expansion, NCBA is not just opening a branch – it’s opening doors to opportunity, empowering communities, and building a sustainable future for Kawangware and beyond.
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